ELGIE YOUNG III

Customer-focused Bachelor of Business Administration graduate with training in customer relationship management, client communication, problem resolution, and business development. Completed CRM Fundamentals certification through HubSpot Academy. Passionate about helping customers achieve success while building long-term relationships and supporting business growth. Seeking an entry-level Customer Success Specialist position.

• CRM Fundamentals – HubSpot Academy (2025)
• Customer Service Excellence – Alison (2025)
• Effective Communication Skills – Alison (2025)

• Evaluated customer satisfaction trends and feedback data
• Developed customer retention and engagement strategies
• Created customer communication plans and support workflows
• Conducted customer journey mapping exercises
• Presented recommendations to improve customer experience outcomes

Customer Relationship Management (CRM) | Customer Retention | Client Communication | Problem Resolution | Customer Support | Relationship Building | Microsoft Office | Business Communication

• Member, Kappa Alpha Psi Fraternity, Inc.
• Business Student Association
• Peer Mentor
• Community Outreach Volunteer

Customer Experience | Leadership Development | Networking | Community Service